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Ref #: KM818707
Location: Oxfordshire
Salary: Good base depending on experience
Sector: IT
Type: Permanent

IT Support Engineer – 1st / 2nd Line Support

 

IT Support Engineer with experience of Office 365Windows ServerActive Directory and TCP/IP is needed for fantastic technology company going through real growth and expansion. Excellent benefits including up to 30 days holiday!

 

Our client is a well-established Managed Service Provider (MSP) with a dynamic, fast growing teamcurrently with multiple offices. The job will be based in Oxfordshire although due to Covid, everyone is currently working remotely.

 

This exciting and challenging role focuses around providing exceptional IT support to business customers. The position is mainly office based with some work on customer’s sites as required.  

Requirements of the IT Support Engineer: 

Essential 

  • An excellent telephone manner with the ability to talk to customers in plain English - breaking down technical Jargon into a language they understand 
  • A minimum of 3 year's previous experience working on a help desk and using a ticketing system at an MSP looking after multiple clients 
  • A keen interest in IT and a thirst to grow and develop your existing knowledge 
  • A basic understanding of Windows Server and Active Directory 
  • Fundamental TCP/IP troubleshooting skills 
  • Experience with Microsoft Office 365 administration with a basic understanding of PowerShell 
  • Strong customer service skills 

Desirable 

  • 3 years plus MSP experience
  • 1st and 2nd line experience
  • Detailed understanding of Windows Server & Active Directory including deployment 
  • Experience of Microsoft Office 365 deployment & migration 
  • Advanced troubleshooting skills 
  • Deploying & maintaining network infrastructure 
  • Experience with Veeam Backup 
  • Excellent knowledge of Windows Server Roles and Features (DNS, DHCP, RRASHyperV etc) 
  • Basic Unix (FreeBSD / OpenBSD) experience 

This role would suit someone technical looking to step up into a 2nd line role or someone with some 2nd line experience looking for further challenges. There are no shifts or weekend work required, Monday to Friday, 9am start! 

Benefits of the IT Support Engineer job: 

  • Up to 30 days holiday + bank holidays with our buyback scheme (20 days + bank holiday minimum)  
  • Workplace pension  
  • Training through the job including access to appropriate course materials and related industry exams 
  • Great opportunities for internal career progression 

 

IT Support Engineer – 1st / 2nd Line Support

Back to Jobs
Ref #: KM818707
Location: Oxfordshire
Salary: Good base depending on experience
Sector: IT
Type: Permanent

IT Support Engineer – 1st / 2nd Line Support

 

IT Support Engineer with experience of Office 365Windows ServerActive Directory and TCP/IP is needed for fantastic technology company going through real growth and expansion. Excellent benefits including up to 30 days holiday!

 

Our client is a well-established Managed Service Provider (MSP) with a dynamic, fast growing teamcurrently with multiple offices. The job will be based in Oxfordshire although due to Covid, everyone is currently working remotely.

 

This exciting and challenging role focuses around providing exceptional IT support to business customers. The position is mainly office based with some work on customer’s sites as required.  

Requirements of the IT Support Engineer: 

Essential 

  • An excellent telephone manner with the ability to talk to customers in plain English - breaking down technical Jargon into a language they understand 
  • A minimum of 3 year's previous experience working on a help desk and using a ticketing system at an MSP looking after multiple clients 
  • A keen interest in IT and a thirst to grow and develop your existing knowledge 
  • A basic understanding of Windows Server and Active Directory 
  • Fundamental TCP/IP troubleshooting skills 
  • Experience with Microsoft Office 365 administration with a basic understanding of PowerShell 
  • Strong customer service skills 

Desirable 

  • 3 years plus MSP experience
  • 1st and 2nd line experience
  • Detailed understanding of Windows Server & Active Directory including deployment 
  • Experience of Microsoft Office 365 deployment & migration 
  • Advanced troubleshooting skills 
  • Deploying & maintaining network infrastructure 
  • Experience with Veeam Backup 
  • Excellent knowledge of Windows Server Roles and Features (DNS, DHCP, RRASHyperV etc) 
  • Basic Unix (FreeBSD / OpenBSD) experience 

This role would suit someone technical looking to step up into a 2nd line role or someone with some 2nd line experience looking for further challenges. There are no shifts or weekend work required, Monday to Friday, 9am start! 

Benefits of the IT Support Engineer job: 

  • Up to 30 days holiday + bank holidays with our buyback scheme (20 days + bank holiday minimum)  
  • Workplace pension  
  • Training through the job including access to appropriate course materials and related industry exams 
  • Great opportunities for internal career progression 

 

IT Support Engineer – 1st / 2nd Line Support

Back to Jobs

  Apply Now

Upload Your CV:
or call us on:
020 8116 7880